I came slightly confused by the sudden problems with the car, but I feel like the mechanics didn't work towards finding the best solution. I had already diagnosed the car and was certain that the issue was in either the battery or alternator, but they insisted on doing a full inspection, and then went on to charge me for it. On Friday, I gave them permission to start working on the car, but they told me they wouldn't start until Monday. After considering this, I decided to ask them to stop the work on the car so that I could take it somewhere else. This was still on Friday, not long after I told them to start. I sent an email and multiple texts, but no one responded, then when I went early on Monday morning at (7 am) I was surprised to see that they had already started and nothing could be done about it. I was wondering: when they ordered the parts? Not only that but they gave me an enormous bill. The prices were overpriced; the parts and labor with what they call shop supply. It was nearly double the price compared to other auto shops, and they had the exact same parts with the exact same description along with a 3-year nationwide warranty.
Work was approved on Friday. Client requested that the car be repaired as soon as possible for his wife and child. Work was started as soon as the part arrived and was completed early Monday to accommodate client's request. Client called after the repair was half way completed to pause the work. Client was charged a half hour of labor to diagnose the charging system problem. Client was not charged for our 55 point courtesy check. Our prices are based on industry standard labor guides and parts prices. We tried our best to help the client get back on the road at a reasonable price. Kings
- King's Auto Center