Good guys. Have only used them twice. Car service is fast and convenient. Only complaint I have: Dropping your car at a mechanic always takes planning as you are without your car. It is frustrating when you book an 11am appt for brake pad replacement and are told they won't even inspect it until 3:30 in the afternoon. I'm not sure the point of an appointment. After the inspection, there was not enough time to order parts to do the front brake pads and rotors, so I had to leave it overnight and come pick it up the next day. The guys at the front desk are great, Sam and Jason(I think). Upstanding shop. I just can't comprehend the scheduling process, and it was a bit frustrating as it all seemed unavoidable.
Thank you for the positive review and helping us get better. We try to set the proper expectation at drop off but sometimes we lack good communication and/or our schedule gets disrupted causing us to fall behind. We normally have loaner cars available for these situations. We will make a conscious effort to improve our process.
- King's Auto Center