5

Friendly and helpful. They detailed what services could wait so I could prioritize based on what I can afford now

Thank you for your kind words, J Riggsy! We're glad to hear that our team was friendly and helpful in providing you with the information you needed. Your satisfaction is our priority, and we look forward to assisting you again in the future!

- King's Auto Center
5

Great service, good communication

Thank you for your kind words, Dimitri! We appreciate your feedback on our service and communication. We look forward to serving you again in the future!

- King's Auto Center
5

Thank you for the 5-star rating, Amy! We're glad to see your satisfaction with our services. Your support means a lot to us!

- King's Auto Center
5

Absolutely the most seamless auto experience I've ever had! Sam and his team at Kings Auto were incredible from start to finish. When I arrived to drop off my car, they immediately offered me a ride back home — such a thoughtful touch. A few hours later, they called with a clarifying question and took the time to explain everything clearly without trying to upsell me on more services. The service was completed ahead of schedule, and they even offered to send a car to pick me up when it was ready. Oh, and the new tires they put on? Perfect — my car drives like a dream. At pickup, Sam also walked me through exactly when I should bring my car back in for future service. Thank you for a full-circle, stress-free experience. I’ll definitely be back!

Thank you for your wonderful review, Care! We're thrilled to hear that you had such a seamless experience with Sam and the team. Your satisfaction is our top priority, and we're glad to know that you loved the new tires and the overall service. We look forward to serving you again in the future!

- King's Auto Center
5

Great customer service at all stages. Fair prices. Extremely thorough work. Just a real pleasure to do business with. Highly recommend.

Thank you for your kind words, Joel! We're delighted to hear that you had a great experience with our customer service and thorough work. Your recommendation means a lot to us. We look forward to serving you again!

- King's Auto Center
5

Kings auto was very respectful and considerate of my new truck . The service team is one of the best in the area . I have been to serval shops in fort collins I will be a customer for life here at kings . Don't waste your money anywhere else !

Thank you for your wonderful review, Kieran! We're thrilled to hear that you had a great experience with our service team and appreciate your loyalty. We look forward to serving you for many years to come. Your recommendation means a lot to us!

- King's Auto Center
5

Thank you for your 5-star rating, Victor! We're glad to have your support and strive to provide the best service possible. Your satisfaction is our top priority.

- King's Auto Center
5

Thank you for the 5-star rating, Ken! We appreciate your support and look forward to serving you again.

- King's Auto Center
5

Efficient, professional and knowledgable with competitive pricing! Will be returning here for all my automotive needs!

Thank you for your wonderful review, Austin! We're thrilled to hear that you found our service efficient and professional. We look forward to assisting you with all your automotive needs in the future!

- King's Auto Center
1

I set up an appointment. They told me they could do the job on my car after I got there. They tried to say that they couldn't do the job because of the accident. I had been in even though that was the whole reason I needed the job done to begin with. They should have stated that when I was on the phone with them. Setting the appointment. They told me I had to do all the physical work before setting the car up on an alignment machine. And then also said I should set the car up on the alignment machine before doing all the work. The dude sat there and talked himself in circles for ten minutes telling me, I needed to do the tie rods before the alignment, and then also saying I needed to do the alignment before the tie rods. Absolutely, horrible communication.

Thank you for sharing your experience, and we are genuinely sorry for the confusion and frustration you experienced during your recent visit. Our goal is always to communicate clearly and honestly, especially in situations involving vehicle repairs after an accident, which can be understandably stressful. From your review, it seems there was confusion about the repair and alignment procedure. Typically, alignment measurements are performed first to identify precisely which components, such as tie rods, might be bent or damaged from an accident. After measuring, we replace or repair these identified components to ensure they're correctly aligned and functioning properly. Once these parts are replaced, the vehicle is then re-aligned to finalize the process and ensure everything is set according to manufacturer specifications. It's clear we did not effectively communicate these necessary steps during your initial call or appointment scheduling, we should have asked more questions to understand why you were requesting an alignment. We sincerely apologize for this oversight. We appreciate your feedback, as it highlights areas where our communication can improve. Our clients’ satisfaction and understanding are important to us, and we're committed to improving our processes to prevent similar situations in the future. Please feel free to contact us directly.

- King's Auto Center