A mercedes ml320 1998 black with the brush guards you guys smashed the wire harness causing a electrical fire. After installing a transmission. Then I get a call from a friend who you guys took advantage of charging over 700$ for a coil pack mis fire on her Subaru. She is a single mother. Cmon.. still has a misfire. You will be brought to small claims. This place is a Scam. Wish their was a zero star option..
Sir, We do not have record of this last name in our system. We have found both vehicles that you may be referring to though. Here is the history for both. The only 98 ML320 we have worked on had a transmission replaced over a year ago. We have not received any calls about a fire since then. At the time of service and re-inspection the technician noted a major fuel smell and a fuel leak at top of the tank, a rodent living in the engine bay chewing wires, and, at the last service, the hood cable broken and unable to open. Client declined all of these repairs. If there was any malfeasance on our part, and we were made aware of it, we would take full responsibility. Secondly, the last Subaru which came in for multiple cylinder misfires, which belonged to a single mother, was repaired after proper diagnostic. The charges were very reasonable compared to industy average. Originally, the valve cover gaskets on both banks were leaking internally into the spark plug tubes causing fouled plugs and oil soaked wires. These items were replaced and the misfire was gone. We also replaced the rear brakes for the client The client was scheduled to return after the check engine light came back on for free inspection, but she did not show up. We assume the main ignition coil had gone bad after the repair because of the previous misfires damaging it but were never allowed to verify this secondary issue. We have also identified several issues with the vehicle that are safety concerns. Please deal with those ASAP so you have a safe running car. We try our best to take care of our clients' and their cars'. When given a chance, we will always do the right thing if we make a mistake. Please let us know if there is any issue related to our work. The parts and Labor have a 2 year warranty and also carry the NAPA car care insurance if a client is traveling.
- King's Auto Center