I asked for a quote, had to call back the next day to remind them I had called. The quote came in twice as high as other mechanics in the area and they started “diagnosing” other problems over the phone! I was hoping the good reviews would lead me to an honest shop. Not the case. Check around, Dave’s on Timberline was much cheaper and they were honest with me.
Thank you for bringing this miscommunication to our attention. We sometimes struggle with quoting over the phone on vehicles without the proper information. We were told the vehicle was a 2007 Silverado HD with a 5.2 liter motor. The vehicle does not exist in the HD version with this engine size. The 07 Silverado 1500 came in a 5.3 liter and the HD version came with a 6.0 liter. The quote was based on the 6.0 liter and included replacing upper control arms with new ball joints and an alignment. The lower quote you received may be for only ball joints in which the upper controls arms need removed to replace. To be clear, we did not “diagnose” anything over the phone. You stated that the upper ball joints had been replaced recently and were not sure why they have gone bad again. We simply stated that there may be another issue that has not been addressed causing the problem to resurface. Lastly, we are a trustworthy shop and nothing we did would reflect otherwise in getting you a quote for upper control arms on an 07 Silverado HD with a 6.0 liter engine. We wish you the best. Kings Auto
- King's Auto Center