I initially had a great experience here and was really happy to have found an auto place I liked. However, my most recent experience totally soured me on the place and I don't think I will be returning. I needed repairs to my car that would take the better part of a day and I didn't want to miss work to do them, so I arranged to leave my car with them while I was away over Thanksgiving. They assured me the work would get done and that I could pay over the phone and that they would leave the car out so I could pick it up when I got back since it was after they closed. However, when I got to there to pick up my car, it wasn't there. They had it locked in the back still. I spoke with someone not once, but TWICE very specifically about leaving it out, but instead they totally screwed me over. I was over an hour late to work the next day because of their mistake, and they did not handle it well either. They basically made me feel like the mistake was on my end and then gave me a very minimal discount on an expensive bill, which did not even cover the cab fees I had to pay to get to and from the shop since my car was still there. I didn't give them one star only because I thought my previous experience with them was great. I really can't recommend them anymore though-- when a business tells me they are going to do something, I expect it to be done. The fact that they couldn't keep track of a simple request and then wouldn't even really own up to their mistake is just unacceptable in my book.
The issue the client is referring to was an unfortunate miss-communication and we take full responsibility. We had told the client the car would be ready for pick up when she returned from her trip. It was ready on time, but we had failed to call her for payment to release the car on the day she desired. Because of the large volume of cars being dropped and picked up during the Thanksgiving holiday, we did not remember to communicate with her for payment and pick-up procedure. We do apologize for the large inconvenience and also making her feel as if the mistake was hers. We just assumed she would have called to make the payment before picking up. But again, We should have made the call to her. We did discount the ticket to help with the inconvenience. We are also willing to help with the cost of the taxi. Please give us a call and we will be glad to accommodate you. We try to do our best here at Kings and take it seriously when we do not. Again, sorry for the inconvenience.
- King's Auto Center