5

First rate service. Even got in the next day from when I called. They were able to diagnose the problem , the alternator, and replaced it in just a few hours. I'll definitely be going again for other services.

1

In response to the comment of van Searls and Kings response: I'm the owner of the Subaru with all four cylinders misfiring. I'd like to get the story and what had happened straight. I had brought my 03 Subaru into Kings for my CEL (check engine light) being on and flashing. They plugged it in, in the parking lot and it had read that all 4 cylinders were misfiring (which I had already known and told them). I made myself an appointment to get the misfiring problem figured out and fixed. I had dropped my car off around 830am. They said they would do an all around check on the car and call me back with an estimate and what all needs to be addressed. I called them a couple times to see what the deal was with my car and then around 3 they had called me telling me a list of things they had found wrong with my car and an estimate of around $3000. I told them I just wanted to address and fix the misfiring problem, back brakes and replace the bulb of my front head light. Around 5pm I picked my car up. They charged me $775! $418.76 was for ignition wire set & spark plugs (which were replaced just a month before I brought it into Kings), valve cover, air filter... That was supposedly why my car was misfiring. A couple miles down the road my CEL came back on. I called them and they said to bring it in to get read again and it could be something completely different wrong with it. I brought it back in they plugged the reader in and it still read all 4 cylinders were misfiring! Adam said "well looks like we're going to have to run a diagnostic test on it." (Which they should have done before just guessing what the problem was from the start) I asked him "how much is that going to cost me?" His response... "Oh around $40." After hearing that I have to bring it back in, pay for a diagnostic test and my car wasn't fixed I was frustrated, upset and very unsatisfied with my service from Kings. I called my dad and he called kings to see what they could do and what they would do to fix the problem. They gave him the run around. Told him they did the proper work and wasn't willing to make a deal on fixing it or making it right. I called after my dad and asked to talk to Adam about how unsatisfied I was with my service and how my car wasn't fixed! He was out for lunch and I was told I'd get a call back in about an hour.... Never got a call back. Nothing has been done or said to fix the problem and huge lack of responsibility of my car not getting fixed. To say the least I am beyond unhappy with my service or the lack of. Just wish I didn't feel like I got robbed and taken advantage of. The chance was there for them to make it right and I was told I would have to pay for the diagnostic test after bringing it back in. I feel cheated and their response does not line up with what really happened and how my car was never really fixed after leaving and paying for it. I was never told the diagnostic would be free. After I brought it back in. Adam clearly said I was going to get charged $40 and no appointment was ever made because of being upset with the service I had gotten and then being told I would be charged for the diagnostic test. Wish you guys would stop doing the run around and clearly twisting what really happened!

We apologize for any miss-communications throughout your service. It may have been missed when we spoke about any further charge. Once we verified that the vehicle had been here before, we told the client diagnostic would not be charged and set up a next day appointment which was missed. After the client's father called us, he relayed that he would have his neighbor, (the mechanic), call us and go over the issue but we never received that call. Our goal is to help. The issue of the misfire was two fold- oil soaked and arching wires/plugs (even if replaced recently) and most likely a coil that had been burnt by the arching energy. Please rest assured that we will take your opinions to heart and try harder to communicate in such a way that our clients will understand the procedures and possibilities of multiple problems relating to the issue at hand.

- King's Auto Center
1

A mercedes ml320 1998 black with the brush guards you guys smashed the wire harness causing a electrical fire. After installing a transmission. Then I get a call from a friend who you guys took advantage of charging over 700$ for a coil pack mis fire on her Subaru. She is a single mother. Cmon.. still has a misfire. You will be brought to small claims. This place is a Scam. Wish their was a zero star option..

Sir, We do not have record of this last name in our system. We have found both vehicles that you may be referring to though. Here is the history for both. The only 98 ML320 we have worked on had a transmission replaced over a year ago. We have not received any calls about a fire since then. At the time of service and re-inspection the technician noted a major fuel smell and a fuel leak at top of the tank, a rodent living in the engine bay chewing wires, and, at the last service, the hood cable broken and unable to open. Client declined all of these repairs. If there was any malfeasance on our part, and we were made aware of it, we would take full responsibility. Secondly, the last Subaru which came in for multiple cylinder misfires, which belonged to a single mother, was repaired after proper diagnostic. The charges were very reasonable compared to industy average. Originally, the valve cover gaskets on both banks were leaking internally into the spark plug tubes causing fouled plugs and oil soaked wires. These items were replaced and the misfire was gone. We also replaced the rear brakes for the client The client was scheduled to return after the check engine light came back on for free inspection, but she did not show up. We assume the main ignition coil had gone bad after the repair because of the previous misfires damaging it but were never allowed to verify this secondary issue. We have also identified several issues with the vehicle that are safety concerns. Please deal with those ASAP so you have a safe running car. We try our best to take care of our clients' and their cars'. When given a chance, we will always do the right thing if we make a mistake. Please let us know if there is any issue related to our work. The parts and Labor have a 2 year warranty and also carry the NAPA car care insurance if a client is traveling.

- King's Auto Center
5

Do excellent work, they had the knowledge and mechanics I needed for a full engine replacement.

5

King's Auto has been great. Never pressured me into service that I didn't need. Kept me updated on the life/maintenance of my car. Completely trustworthy.

5

After seeing the positive Google reviews, I called King's yesterday to look into the source of a burning smell coming from my car. I was able to get an appointment for the next morning. Over the phone, they said the cost for a diagnostic evaluation would be a 1/2 hour of labor time, which equals $47.50. He said in addition to investigating the presenting problem, that would also include a basic "once-over" to identify any other issue. Sounded fair to me. I dropped off my car and they gave me a ride to work. Later that day, they called to tell me that the source of the smell was a plastic bag or something that had been melted onto the exhaust system. They quoted me a 1/2 hour labor to remove it, which I chose not to do at this time since he said it wasn't actually hurting anything. He then went through a checklist of items with me, and let me know what things may need attention soon and so on. He was very honest with me that none of the issues were urgent, and upon my request, provided verbal estimates on several of the items, should I choose to have them done at some point. The pricing seemed reasonable. Then they sent someone to pick me up at work to get my car. I went in expecting to pay the $47.50 and they only charged me $21. They gave me a report on the items they had checked over. All in all the staff was very nice and professional, they were honest and helpful, and very reasonably priced. I will definitely take my car back, and have already been telling my friends about them. Highly recommend this place!

5

King's went above and beyond for me and I would recommend them to anyone! They gave me a ride to work and had my car done in just a couple hours when I was thinking it would take days.

5

It's rare that I leave reviews for places, but I felt like I had to reward King's for having my back for 2 years while my old car slowly died. They knew I was a student at the time and would do an entire inspection of the car and then let me know what had to be fixed and what could wait. Their labor is a touch higher than some places, but they are fast with the work and honest so you probably come out ahead. Last time I went in for an oil change, they told me it was time to get rid of my car and I listened to them. They could have strung me along for thousands fixing that car but they told me when to call it quits. I have since bought a new car, but I know where I'm taking it once it is off warranty. Great guys, honest business.

5

I recommend Kings Auto to everyone. They helped my son with his Honda Accord. They are honest and affordable. I live out of state and i was looking for a reliable safe place to work on my son's car and I found them! King's Auto Center. They were very polite and informative. They explained everything to me so that I could feel comfortable with the work that needed to be done. When everything was fixed to my surprise it was half the price I thought it was going to be. My son will be taking his vehicles to Kings Auto from now. If i lived in Colorado i would take my car there too but i live in Nebraska. Thank you King's Auto for helping us through a tough time.

5

I called them to get a prepurchase inspection on a pickup. They actually referred me to another shop with more diesel knowledge and experience. It really says a lot about the quality and caliber of a company's morals and values when they put customer care before the almighty dollar. What a great shop! Thanks guys!