Ft. Collins Auto Repair

Excellent customer service!

I just had a fantastic experience with King's Auto, and they get an easy 5 stars from me. For context, my car knowledge is embarrassingly limited, and my car broke down while traveling through Fort Collins for a work trip and visiting my old CSU stomping grounds. With that in mind, you can see there's a lot that some mechanics might take advantage of to squeeze an extra few hundred bucks out of me. I ended up taking my car in to King's Auto and was happy to find that they do so much to help mitigate that risk for their customers and be transparent about their process. For instance, their inspection involved taking actual photos of any concerns and compiling everything into a convenient and easy-to-understand report of "red light" repairs (do it now), "yellow light" repairs (you'll want to keep an eye on these), and "green light" items (these things look good). It's a great idea to help show the customer what they're flagging and why, and each concern had a paragraph or so of what that part of the car does and why it's bad to let it go unfixed. And unlike other shops whose employees have absolutely zero social skills, the assistant manager of King's Auto -- Jason -- was totally awesome at making sense of it all, helping me know what to prioritize, and just generally making a frustrating car experience a lot easier. He was awesome at taking complicated car repair jargon and translating it into something understandable so I could make an informed decision on what to do with my car. He also told me, unsolicited, about additional perks: they will pay for an Uber when you need to pick up your car, and they take part in a warranty program that allows you to take your car in to any participating location across the US and get it repaired there if anything happens to it while traveling. Small details like this convey to me that they actually want to help you through a bad car breakdown in any way they can. Seriously, I can't recommend these guys enough. Good people, fair prices, and honest work -- everything I'm looking for in an auto shop. If I lived in Fort Collins, I'd be taking my car in for everything from an oil change to any future repairs I might need.

Honest, dependable estimates and service! They will go over and above to provide answers to any questions or problems that arise.

King’s is AWESOME!!! I had an accident while on vacation. Navid and Jason could not have been nicer or more helpful! They completely exceeded my expectations. The car was ready sooner than expected and the communication was great. Their commitment to excellence and outstanding customer service was a true bright spot during a difficult situation. Thank you King’s!

Another good service appt with King's. Easy to make the appt. Good communication throughout. The car was ready when they said it would be. Reasonable price for the work (changing a couple of filters).

Always know, I can trust my mechanics at kings auto

Made my WRX run like new again! Extremely detailed analysis and work estimates delivered by email. Clean Loaner vehicles when available, free rides via Lyft. Love these guys. Best Subie shop in FoCo.

Fair prices. Great service. Faster repair than quoted. I will be back.

I have learned my lesson going to other places and I won't go anywhere else. Adam has been so incredibly helpful and patient with me. They are reasonably priced, honest and I don't feel like they try to sell me things that I don't need. It is intimidating going into a mechanic shop without knowing anything about cars. However, they are always willing to explain things so I better understand. Thanks so much Kings Auto, I appreciate you!